Frequently Asked Questions

We offer free shipping on all orders over $50. For orders under $50, shipping is a flat rate of $5.99 within the continental US.

Standard delivery takes 3-7 business days within the continental US. We also offer expedited shipping (2-3 business days) for an additional $12.99.

Yes! Once your order ships, you'll receive a tracking number via email. You can also track your order anytime by visiting your account page.

Currently we ship within the United States only. We're working on expanding to Canada and other countries — stay tuned!

We offer a 30-day satisfaction guarantee. If you're not happy with your purchase for any reason, return it within 30 days for a full refund or exchange.

Simply email us at returns@pawandfound.com with your order number and the items you'd like to return. We'll send you a prepaid return label. Refunds are processed within 5-7 business days after we receive the return.

Absolutely! We want your pet to be comfortable. If the size isn't right, just let us know and we'll exchange it for the correct size free of charge.

You can cancel or modify your subscription anytime before the next billing date. For subscription items already shipped, our standard 30-day return policy applies.

Each product page has a size guide. As a general rule, measure your pet's chest girth (just behind the front legs) and back length (from neck to tail base). If you're between sizes, we recommend sizing up for a comfortable fit.

Yes! For eligible essentials (cat litter, dog food, treats, poop bags, etc.), you can subscribe and save 10%. Choose your delivery frequency (every 4 weeks by default), and you can cancel or change anytime.

Absolutely. Every product in our catalog is vetted by pet owners. We prioritize non-toxic materials, durable construction, and pet-safe designs. All apparel is tested for comfort and freedom of movement.

Yes! We carry products for both dogs and cats, and many of our accessories and supplies work for both. Check the tags on each product to see which pets it's suitable for.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay. All payments are processed securely.

Yes. We use industry-standard SSL encryption to protect your data. We never store your full credit card details on our servers.

For one-time purchases, your card is charged when you place the order. For subscription items, your card is charged at the start of each delivery cycle.

Every product is tested by our team of pet owners before it makes it to our catalog. We check for durability, safety, comfort, and ease of use. We only stock products we'd use with our own pets.

Your pet's health is our top priority. If your pet has a reaction to any product, stop use immediately and contact your veterinarian. Then reach out to us and we'll make it right.

We prioritize sustainable options wherever possible. Our poop bags are compostable, our packaging is recyclable, and we're constantly working to reduce our environmental footprint.